Using our review techniques and experience on previous projects, we help integrate and consolidate our client’s organisations, which have grown over time. Often when companies acquire other businesses or expand into other territories, support functions are duplicated for speed of market entry or the acquired company has already established processes.
When we review such organisations, we often find a number of processes can be consolidated to maximise economies, especially in support functions i.e. Finance, HR, IT and Facilities, where a very similar service is needed to effectively deliver to the organisation or its customers. The transactional processes, such as Accounts Payable in Finance, or Desktop Services in IT can be brought together in a Shared Services Centre, thereby saving on valuable resources.
A recent ExcelSource project identified a number of business units ran their IT department fairly independently. A set of changes was proposed, including consolidation of 11 data centres down to three, deployment of more standardised ITIL processes and a careful redesign of the IT roles. The resulting structure would deliver a vastly improved and measurable service for the client, at a greatly reduced cost.