Strategic Review

Client Overview

ExcelSource was asked to review the Point of Sale process and systems for our client, a market leading UK health care industry high street retailer.

Challenge

Our client had already done some review and considered a business case to automate some of its manual processes. However, the automation solution appeared costly and may not meet the corporate RoI objectives.

Solution

ExcelSource carried out an assessment of the PoS process and a review of the internal business case. Two conclusions were drawn. 1) The business case could be improved upon by tendering the development with a number of alternative retail systems vendors. 2) A PCI compliance issue was identified that needed to be resolved. An improved set of PoS systems objectives were also created that made the overall requirement a little less ambitious.

Benefit

The PCI compliance objective would be achieved. Furthermore, payback of the automation was within 2 years with savings achieved from a reduction in manual processes activities in Head Office and Branch. A list of suitable vendors was identified.