Strategic Review

Client Overview

ExcelSource was asked to explore ways to increase the flexibility lacking in a recruitment function of our UK-based retail finance client.

Challenge

When reviewing the recruitment function of our client, a 4-person team, we identified that during times of increased project activity caused by new client take-on, staff was not recruited within internal service levels expected from the business. As a result, our client often had to resort to bringing in temporary resource to meet the business needs. Furthermore, a very large proportion (62%) of recruitment was carried out externally at significant cost to the business.

Solution

ExcelSource carried out a benchmarking project and prove that similar organisations were able to deliver recruitment services at lower cost. The use of a recruitment process outsource provider was able to leverage their economies of scale to deal with peaks and troughs and increase the direct recruitment proportion to 90+%. A business case was created that demonstrated the advantages for our client to move from an internally delivered service to an RPO model.

Benefit

Overall internal service levels could readily be achieved (and improved upon) at all times of the year. Cost saving were demonstrated to be between 28% and 42%.