Strategic Review

Client Overview

We were contracted by our client, a global software and services company in the Telecommunications industry, to implement a global strategic change of its IT Services function.

Challenge

Following an earlier project to explore our client’s data centres, with a view to consolidating them, ExcelSource was contracted to review the entire IT function. This was a function operating out of 10 locations, with budgetary responsibility of £7.5m Opex, £2m Capex and a team of 60 employees.

Solution

A business case was drawn up identifying a number of improvements that could be made. These included the design and deployment of a number of ITIL processes, the consolidation of the data centres, the restructure of the IT function, crafting of a new set of ITIL-based roles and a number of architectural improvements.

Benefit

The changes are presently being implemented and a business case is being tracked that will save our client circa £1m in expenses p.a. from a £1.5m investment. More importantly, our client will gain a fully standardised, measurable set of ITIL processes that ensure their IT service provision is the same across the world and allows them to address their next stage of growth.